The questions we are asked most often. If yours isn’t here, please ask us on chat or by email (info@simonsleather.com).
Sizing
How do I choose a size?
Every product page carries a measurement chart. The surest way is to lay a similar jacket you already own flat, measure it, and compare the shoulder and chest figures.
The size finder on the product page takes your height and weight and shows you roughly how the piece will sit. Build varies, though, so please confirm against the measurement chart.
If you are unsure, measure the shoulder width and chest (armpit to armpit) of a jacket you wear often and send us the figures. We will pick the size for you.
What size is the model wearing?
Where we have it, it is on the product page. If you can’t see it, ask us and we will tell you.
What if the size doesn’t fit?
Contact us within 20 days of delivery and we will exchange it. See “Returns and exchanges” below.
The size I want is sold out. Will it come back?
For some pieces there is no confirmed production date. Tell us the size you want and we will let you know if it is decided.
Can you hold an item for me?
We are sorry — we cannot hold items. Stock is first come, first served.
Delivery
When will it arrive?
We dispatch around 10 days after your order, and delivery within Japan takes about two weeks in total. These are calendar days including weekends and holidays, not business days. International delivery takes about 14–28 business days after dispatch.
Why does it take that long?
When you order, we place it with the factory, and every piece is inspected individually before it is sent. We prepare each order rather than pulling stock off a shelf.
How much is shipping?
Free, everywhere, with no minimum.
Do I pay duties or import tax?
No. Duties and import taxes are included in the price, so there is nothing to pay when your parcel arrives. International orders ship directly from our partner warehouse in China.
What does “Made to Order” mean?
Production starts after you order, and delivery takes 4–8 weeks. These items cannot be returned or exchanged.
Returns and exchanges
Can I return an item?
Yes. Contact us within 20 days of delivery and you may return or exchange it for any reason.
What does it cost me?
Only the postage to send the item back. No payment processing fee or similar charge is deducted from your refund — you get the full price of the item back. For an exchange, the postage on the replacement is also at your cost.
On international refunds we deduct the duties and import taxes included in the price (roughly 20–27%), because duties already cleared are not returned to us.
What condition does the item need to be in?
- Unworn and unused
- All tags and accessories attached
- Unwashed and not dry-cleaned
- Free of perfume, cosmetics and odours
- In resalable condition
What if the item is faulty?
We exchange or refund at our cost, and we pay the return postage. Contact us within 20 days of delivery with a photo of the problem.
Can I change the size after ordering?
Before dispatch, yes — size and delivery address can both be changed. Email us. Any price difference is charged or refunded.
Can I cancel?
Before dispatch, yes. We refund in full, with no fee of any kind.
Payment
What can I pay with?
Credit card (Visa, Mastercard, American Express, JCB and others), PayPal, Shop Pay and Google Pay. What is actually available to you is shown at checkout.
Are taxes included in the price?
Prices shown from outside Japan are in US dollars and include duties, import taxes and shipping. Prices within Japan include Japanese consumption tax.
The products
There are creases and marks in the leather
Natural leather varies piece to piece in its creases, grain, colour and markings. These are the character of the material, not defects — as are veining, slight left-right differences, and 1–2 cm variation in measurements.
Where are they made?
In our own factory in China, one piece at a time (country of origin: China).
Contact
Email: info@simonsleather.com
Hours: Weekdays 10:00–18:00 (JST)
You can also reach us on the chat on this site.