The questions we are asked most often. If yours isn’t here, please ask us on chat or by email (info@simonsleather.com).
The care label says sheepskin. Isn’t it goatskin?
Items listed as goatskin are goatskin. Please be assured.
In Chinese, goats and sheep are often both simply called “sheep”, so on some items the care label says sheepskin. The leather is goatskin. We sincerely apologise for any worry the label has caused.
We are changing the labels on newly produced pieces, in turn, so that the leather type is stated clearly.
About the brand
Where is REAL SIMONS from?
It began with a leatherwear factory founded in Shandong, China in 1984. The trademark was registered in 2017 and the brand started out on its own; a Tokyo company followed in 2022, and we began selling in Japan in earnest from 2024. Tanning, sewing and selling are all done in house. There is more on the About REAL SIMONS page.
Who runs this shop?
simons Seimon Co., Ltd., at Comfort M 1F, 1-13-14 Shimoigusa, Suginami-ku, Tokyo 167-0022, Japan. The responsible officer is Yurika Katsumi. Telephone +81 70-3603-1522, email info@simonsleather.com, weekdays 10:00-18:00 JST. Full company details are on the Legal Notice page.
Which site is the official one?
realsimons.jp - this site - is the official REAL SIMONS site, run by the brand itself, and it ships worldwide. In some countries the jackets are also carried by authorised stockists.
Do you have a shop I can visit?
We have no shop of our own. We sell online, and we exhibit at trade shows. The next one is Inazuma Festival 2026, Sun, 29 November 2026 at Odaiba special venue, where you can handle the jackets yourself. Upcoming events are listed on our Events & Press page.
Can I check a jacket before buying?
Besides the show above, ask us anything by chat or email. We are happy to send extra photographs of the leather and the colour.
You can also see items at our Tokyo office (Shimoigusa, Suginami-ku) by appointment on weekdays from 14:00 to 18:00 Japan time. Please book from the visit booking page.
Why are there so few reviews?
We only began selling in Japan in earnest in 2024, so reviews are still building up. Only customers who actually bought the item can leave one.
Sizing
How do I choose a size?
Every product page carries a measurement chart. The surest way is to lay a similar jacket you already own flat, measure it, and compare the shoulder and chest figures.
The size finder on the product page takes your height and weight and shows you roughly how the piece will sit. Build varies, though, so please confirm against the measurement chart.
If you are unsure, measure the shoulder width and chest (armpit to armpit) of a jacket you wear often and send us the figures. We will pick the size for you.
What size is the model wearing?
Where we have it, it is on the product page. If you can’t see it, ask us and we will tell you.
What if the size doesn’t fit?
Contact us within 20 days of delivery and we will exchange it (for international orders, please return it and place a new order). See “Returns and exchanges” below.
The size I want is sold out. Will it come back?
For some pieces there is no confirmed production date. Tell us the size you want and we will let you know if it is decided.
Can you hold an item for me?
We are sorry — we cannot hold items. Stock is first come, first served.
Can I try items on?
You are welcome to visit our office in Shimoigusa, Suginami-ku, Tokyo, by appointment (weekdays 14:00 to 18:00 Japan time, about 60 minutes). Please send us times that suit you from the visit booking page. Our stock at the Tokyo office is limited, so some items or sizes may not be available.
Delivery
When will it arrive?
We dispatch around 10 days after your order, and delivery within Japan takes about two weeks in total. These are calendar days including weekends and holidays, not business days.
How long does delivery take after I get the shipping notice?
From the shipping confirmation email, delivery takes 2–3 days within Japan, about a week within Asia, and 2–3 weeks to the United States and similar destinations. Delivery times vary by region.
Why does it take that long?
When you order, we place it with the factory, and every piece is inspected individually before it is sent.
How much is shipping?
Free, everywhere, with no minimum.
Do you ship internationally?
Yes, we ship worldwide. Shipping is free. International orders ship directly from our partner warehouse in China.
Do I pay duties or import tax?
Our international prices include duties and import taxes.
Depending on the destination country and the shipping method, duties or import taxes may still be charged when your parcel arrives. If that happens, send us the receipt (a photo is fine) within 20 days of delivery and we will refund the amount you paid. Whether duty applies, and how much, is decided by customs in the destination country.
International orders ship directly from our partner warehouse in China.
What does “Made to Order” mean?
Production starts after you order, and delivery takes 4–8 weeks. These items cannot be returned or exchanged.
Returns and exchanges
Can I return an item?
Yes. Contact us within 20 days of delivery and you may return or exchange it for any reason.
To request a return, go to your order history (after signing in) or email us.
What does it cost me?
Shipping both ways is at your cost (send the item back prepaid; we send any replacement from our Tokyo office carriage forward). No payment processing fee or similar charge is deducted from your refund, so for orders delivered within Japan you get the full price of the item back. Exchanges are not available on international orders — please return the item and place a new order for the size you want.
Our international prices include import duties and import taxes (such as VAT). These are not returned to us once cleared, so for a return for your own reasons we refund the amount you paid less the duties and import taxes charged on your order.
What condition does the item need to be in?
- Unworn and unused
- All tags and accessories attached
- Unwashed and not dry-cleaned
- Free of perfume, cosmetics and odours
- In resalable condition
What if the item is faulty?
We exchange or refund at our cost, and we pay the return postage. Contact us within 20 days of delivery with a photo of the problem.
Can I change the address or size after ordering?
You can change the delivery address and your contact details (email and phone) yourself until the order is dispatched. Use “Edit the order” on the order confirmation page, or open the order from your order history (after signing in). There is no need to cancel and order again.
Size changes are also possible before dispatch — please email us. Any price difference is charged or refunded.
Can I cancel?
Before dispatch, yes. We refund in full, with no fee of any kind.
Payment
What can I pay with?
Credit card (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay and PayPal. Customers in Korea can also use a Korean-issued credit card, and orders within Japan can also use Japanese payment methods. See Payment methods for details.
Are taxes included in the price?
Prices shown from outside Japan are in US dollars and include shipping. For duties and import taxes, see “Do I pay duties or import tax?” above. Prices within Japan include Japanese consumption tax.
The products
There are creases and marks in the leather
Natural leather varies piece to piece in its creases, grain, colour and markings. These are the character of the material, not defects — as are veining, slight left-right differences, and 1–2 cm variation in measurements.
Where are they made?
In our own factory in China, one piece at a time (country of origin: China).
Can you change the measurements or details, or make it in another material?
We are sorry, but we are not able to take custom orders — changes to measurements or details, versions in a different leather or material, or added parts such as extra pockets. Items marked “Made to Order” are also made to the specification shown on the page.
If one of our existing pieces is close to what you have in mind, we would be glad to suggest it — just ask us by chat or email.
Contact
Email: info@simonsleather.com
Hours: Weekdays 10:00–18:00 (JST)
You can also reach us on the chat on this site.