Legal notice
Legal Notice under the Act on Specified Commercial Transactions
| Seller | simons Ximen Co., Ltd. |
|---|---|
| Representative | Yurika Katsumi |
| Address | Comfort M 1F, 1-13-14 Shimoigusa, Suginami-ku, Tokyo 167-0022, Japan |
| Telephone | +81-90-6548-1512 |
| yurika-katsumi@simonsleather.com | |
| Enquiry hours | Weekdays 10:00–18:00 JST |
| Closed | Irregular |
| Price | As shown on each product page (tax included) |
| Charges besides the product price | Domestic shipping: free International shipping: by region, shown at checkout Duties and import taxes on international orders: prepaid at checkout |
| Payment methods | Credit card and the other methods shown at checkout |
| Time of payment | Payment is confirmed when your order is placed |
| Time of delivery | Dispatched around 10 days after payment is confirmed International orders take approximately 14–28 business days to arrive "Made to Order" items take approximately 4–8 weeks to arrive |
| Returns and exchanges | Except where a product is defective, we do not accept returns. For a size exchange, please contact us; we may be able to help where you can cover shipping both ways. "Made to Order" items cannot be returned or exchanged. |
| Return period | Please contact us within 7 days of delivery |
| Defective items | We will exchange or refund the item, with shipping at our expense |